Visibility into the status and performance of multi-cloud multi-platform environments is challenging for most enterprises. This session will review the recent journey of a major IoT Cloud Provider that had a complex Puppet implementation to automate the configuration of machines that spanned several distinct product platforms with differing requirements. Using detailed visibility provided by the Wavefront by VMware hosted telemetry service, the Cloud Provider gained insight into their Puppet performance to improve their overall cloud service success. Samples will be provided to share how the Cloud Provider used Wavefront to influence the success of their Puppet implementation.