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Tricia Burke

Diligent Corporation
VP of Production Operations
Tricia has been with Diligent for 12 years and has supported the growth of the Boardbooks Product from 35 customers to over 5000.  This includes Change Management, Release Management and the Production Operations teams. Tricia has also work across the organization to incorporate a DevOps mindset into an Agile Scrum environment; coordinating resources from Development, Build, Release and Production Operations teams into a unified deployment process. She created and staffed a Release Engineering team to support this process. She is also responsible for a 24X7 operations team in support of Diligent’s SaaS products to deliver 99.99% application availability and relationship management across the business for continuous service improvement in support of business objectives.  In addition, Tricia established the Change Management practice at Diligent across the business including the development of policies and procedures and the configuration of a change management tool.